Host Edition

Keeping your web design & hosting customers happy

May 26, 2017 by · Leave a Comment 

Doing business is not a walk in the park, that’s the reason why only a handful of people would like to engage in it. If you’re dabbling in the web design & hosting industry, you’ll find that competition is fierce and the market is full of providers targeting the same market as you.

The key to staying alive in this business is keeping your customers happy. You need to make sure that you are able to cater to their needs and requests in as short and as quick a time as possible.In short, you need to have reliable and effective customer support. So make sure to live up to your claims and have staff that you can depend on.

Uptime is everything when you’re running a website that you depend on for profit. And that’s exactly what your customers will be expecting from your service. Most providers guarantee nearly 100% of uptime, and it makes perfect sense because any amount of downtime suffered by your clients would mean an opportunity loss and reduced revenue on their part. Invest in powerful servers that are durable and proven.

If you have these figured out, then you’re in good position. All you need now are customers that are recurring to keep your business running. It’s not always about finding new clients, repeat business is just as good as finding new customers.

These are practically all that you need to keep your customers happy. And if you want something to stay ahead of the competition, you might also want to try marketing gimmicks such as promotions, discounts, and even loyalty programs

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